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Partner Enablement

Empowering our partners with cutting-edge solutions driving efficiency, enhancing productivity, and fostering growth

NEW PARTNER ENABLEMENT HANDBOOK 
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This handbook is designed to support our valued partners in building a strong, seamless, and successful collaboration with Legrand Data Center Solutions (LDCS). Inside, you’ll find key topics, tools, and best practices to help you navigate our partnership effectively—from onboarding and training to sales support and technical resources. Our goal is to ensure that you have everything you need to deliver exceptional value to customers while aligning closely with Legrand’s standards of innovation, quality, and service. Together, we can unlock new opportunities and drive mutual growth.

 

 

Alexis CONAN

On behalf of the entire team at Legrand, I am thrilled to welcome you as our newest partner. We are honored that you have chosen Legrand, and we are committed to providing you with the highest level of service and support. 
At Legrand, we pride ourselves on our dedication to innovation, quality, and customer satisfaction. Our mission is to empower our partners and clients with cutting-edge solutions that drive efficiency, enhance productivity, and foster growth. We believe that our partnership will bring significant value to your organization, and we are excited to embark on this journey together.  
As the Director for Legrand Data Center Solutions in Europe, I want to assure you that our team is here to support you every step of the way. From the initial onboarding process to ongoing support and beyond, we are committed to ensuring that your experience with Legrand is nothing short of exceptional.  
Please do not hesitate to reach out to me or any member of our team if you have any questions, need assistance, or simply want to share your feedback. Your success is our top priority, and we are here to help you achieve your goals. Thank you once again for choosing Legrand.
We look forward to a long and successful partnership. 
Warm regards.

 

 

Our mission is to empower our partners and clients with cutting-edge solutions that drive efficiency, enhance productivity, and foster growth.

Alexis CONAN 
Adjoint Director, Europe 
Legrand Data Center Solutions

LEGRAND DATA CENTER SOLUTIONS FOCUS


Running a data center means managing challenges at every level - from ensuring uptime and efficiency to meeting sustainability goals and preparing for the future. 
At Legrand, we deliver tailored grey and white space solutions at scale through our specialist brands, including Minkels, Raritan, and Server Technology.  
Our strength lies in agility and precision: from innovating advanced cooling systems and improving power usage to designing custom layouts, we combine engineering excellence with forward-thinking design.  
But our mission goes beyond technology. We believe in the power of partnership and trust. By listening carefully and working collaboratively, we develop solutions that align with your business goals and deliver lasting value. Sustainability is at the core of our approach, ensuring every innovation not only enhances operations but also reduces environmental impact.  
Choosing Legrand means choosing a partner committed to reliability, collaboration, and progress - helping you build data centers that deliver confidence for the future. 

Legrand: We go further.

BUSINESS ETHICS AND COMPLIANCE PROGRAM


Legrand’s compliance program focuses on four key pillars that sustain the fundamental principles and anchor Legrand’s corporate social responsibility framework. Legrand’s employees and sales/supplier partners are expected to be familiar with the tenets of this program and to be vigilant and active in complying with them. 

SUSTAINABILITY STATEMENT


Legrand’s Commitment to Sustainability

At Legrand, sustainability is a core part of our mission and a shared opportunity for growth with our partners. Through our Corporate Social Responsibility (CSR) roadmap, we are committed to delivering innovative solutions that not only improve lives but also reduce environmental impact and promote responsible business practices. For channel partners, this means: Confidence in sustainable solutions — backed by eco-design principles and responsible sourcing.Opportunities to support customers’ climate goals — with products and services that help reduce energy use and carbon emissions.Shared values that build trust — demonstrating a commitment to diversity, inclusion, and ethical business conduct.By aligning with Legrand, you are part of a global effort to create a more sustainable future while strengthening your own customer relationships.

YOUR GO-TO RESOURCE HUB


Access a wide range of reference tools, training materials, manuals, white papers, videos, and more - all designed to keep you informed and equipped for success. Our knowledge hub brings together the latest industry insights, best practices, and practical guidance to help you deliver smarter, more efficient data center solutions.

OUR SPECIALIST BRANDS

Minkels

Minkels is a globally recognized, knowledge-driven manufacturer specializing in premium cabinets, aisle containment systems, and cooling solutions for data center infrastructure. As one of Legrand’s specialist brands in the data center industry, Minkels combines deep expertise with cutting-edge innovation to deliver solutions that meet the highest standards. Known for their flexibility and modular design, Minkels’ products are fully customizable to suit individual needs and adapt seamlessly to the evolving demands of modern data centers and server rooms.

 

Raritan

Raritan has been driving innovation in IT infrastructure since 1985, starting with the development of KVM switches for remote server management. Today, Raritan is a global leader in intelligent rack PDUs, KVM-over-IP switches, and cutting-edge solutions for monitoring and managing data center infrastructure. Raritan’s intelligent power and energy management technologies are redefining how organizations control and optimize their power usage—boosting reliability, operational insight, and efficiency. Trusted by 9 of the top 10 Fortune 500 technology companies, Raritan continues to play a key role in powering and managing mission-critical environments across the globe.

 

Server Technology

Server Technology delivers advanced rack power distribution (PDU) solutions designed to meet the needs of data centers around the world—from agile startups to global enterprise leaders. Recognized as a pioneer in the intelligent PDU market, Server Technology empowers organizations to reduce downtime, streamline capacity planning, and improve energy efficiency at the rack level.

With a broad portfolio of precision-engineered PDUs and intelligent power management tools, Server Technology helps data centers gain real-time visibility and control over their power infrastructure. Every unit is manufactured to the highest standards and 100% performance-tested for accuracy and reliability.

Trusted by mission-critical facilities worldwide, Server Technology provides the insight and tools needed to optimize power usage, achieve sustainability goals, and minimize operational risks in today’s most demanding IT environments.

VISIT OUR EUROPEAN EXPERIENCE CENTERS


Our European Experience Centers are designed to give partners and customers a firsthand look at the breadth and depth of our data center solutions. Spread across key locations in Europe, these state-of-the-art showrooms allow you to discover, interact with, and test our technologies in a professional yet hands-on environment. Each Experience Center features dedicated white space and grey space environments, providing a comprehensive showcase of solutions from our network of specialist brands, including Legrand, Cablofil, Minkels, Raritan, Server Technology, and Starline. From interactive displays to live demonstrations, our Experience Centers are the ideal place to: Bring your customers for in-depth presentations and technical workshops. Stay updated on emerging technologies and new product launches. Build stronger connections within the Legrand community with our expert teams to receive tailored technical guidance and support. Wherever you are in Europe, you are never far from a Legrand Experience Center ready to welcome you.  

WHAT PARTNERS CAN EXPECT


At Legrand, we view our partners not just as vendors or affiliates, but as strategic allies in shaping the future of the data center industry. Our partnership model is designed to create mutual value, drive shared innovation, and unlock sustainable growth for all parties involved.

1. RELIABLE DEMAND & OPERATIONAL STABILITY

As a trusted partner, you gain access to a consistent and growing stream of business. Legrand’s commitment to longterm collaboration ensures predictable demand, streamlined operations, and reduced volatility in your supply chain.

2. CO-INNOVATION & TECHNOLOGY LEADERSHIP

We actively collaborate with partners to co-develop next-generation solutions—ranging from energy-efficient infrastructure to AI-ready systems. This joint innovation accelerates your R&D efforts, enhances your product portfolio, and positions you as a leader in cutting-edge technologies.

3. MARKET ACCESS & BUSINESS EXPANSION

Partners benefit from Legrand’s expanding footprint and customer base. By aligning with us, you gain entry into new markets and verticals, leveraging our brand, reach, and reputation to grow your own business.

4. REGULATORY ALIGNMENT & SUSTAINABILITY IMPACT

Legrand’s focus on compliance and sustainability means our partners are part of a forward-thinking, responsible ecosystem. This alignment helps you meet regulatory standards, achieve ESG goals, and enhance your own sustainability credentials.

5. BRAND ELEVATION & COMPETITIVE DIFFERENTIATION

Being part of Legrand’s trusted partner network elevates your brand. It signals quality, reliability, and innovation to the market—helping you stand out in a competitive landscape and win more business.

6. FASTER GO-TO-MARKET & SHARED SUCCESS

Our integrated approach enables faster deployment of joint solutions, better customer support, and more comprehensive offerings. Together, we can respond to market needs more quickly and effectively—driving shared success.

OUR PARTNER PROGRAM


Our Partner Program was formed as a powerful combination of two industry-leading, award-winning programs from Raritan and Server Technology, with over 40 years of channel partnership. We have now incorporated our cabinet, containment, and cooling. The program is designed with our partners in mind, offering a unique business opportunity for qualified value-added resellers, systems integrators, solution providers, distributors, and colocation partners. Through the resale of our solutions, partners provide immense value to their customers while enjoying superior profitability.

PROGRAM BENEFITS

For all partners wishing to participate in the purchase and resale of our white space products, the program offers a host of benefits to support your success. 

Opportunity Registration Program: Our flagship program, designed to reward partners for creating and managing sales opportunities. Approved opportunities are eligible for additional discounts at the time of purchase and are available to all partner levels. 

Tiered Discounts: Coupled with opportunity registration, our discount tables protect partners who specify our products and solutions. 

Sales and Technical Support: Field-based and inside sales support on registered opportunities, as well as no-cost, technical support to help win deals and increase customer satisfaction. 

Dedicated Channel Manager: Regional channel manager dedicated to helping you grow your business. 

Customized Partner Portal: Access tools, literature, leads, and our opportunity registration program. 

Training: Sales and technical training through instructor-led courses and online sessions, all at no cost. 

Pre-qualified Sales Leads: Delivered via our partner portal. 

Market Development Funds: Available to jointly drive demands, funds are proposal-based and require preapproval by your channel manager. 

Demo Kits: Additional discounts on select products for use in customer demonstrations, demo labs, and trade show exhibits.

PARTNER CORE VALUES

At Legrand, we believe that successful partnerships are founded on a shared commitment to excellence and mutual respect. We seek partners who align with our vision and demonstrate a strong dedication to quality, collaboration, and long-term growth. Our approach emphasizes open communication, reliability, and a forward-thinking mindset, ensuring that together we can deliver outstanding results and drive innovation across the data center industry. 

Customer-Centric Excellence: Partners prioritize customers’ needs by delivering reliable, scalable, and innovative data center solutions that exceed expectations. 

Integrity and Trust: Partners build long-term relationships through transparency, ethical conduct, and mutual respect in every interaction. 

• Innovation with Purpose: Partners embrace cutting-edge technologies and forward-thinking strategies to drive sustainable growth and digital transformation. 

Collaborative and Proactive Partnership: Partners believe in the power of teamwork—proactively working closely with Legrand and fellow partners to create value and achieve shared success. 

Operational Excellence That’s Scalable: Partners commit to high standards in service delivery, technical expertise, and continuous improvement to ensure optimal performance and the ability to grow. 

Sustainability and Responsibility: Partners support environmentally responsible practices and contribute to a more sustainable digital infrastructure. 

Agility and Adaptability: Partners stay responsive to market changes and customer demands, ensuring they remain competitive and relevant.

SALES ENABLEMENT


KEY CONTACTS

You are in contact with a local colleague from Legrand who helped set up your contract. Any additional local contacts are listed on the home page of the Partner Relationship Portal (PRM). You can reach out to your local contact(s) directly for quotes, orders, lead times, and tracking information. Please contact your local account manager for more information about accessing the PRM system.

DEAL REGISTRATION

The Deal Registration program is designed to empower direct partners by providing priority access, enhanced support, and protection on qualified opportunities. This program rewards partners for creating and managing sales opportunities for our data center solutions products. By registering deals early, partners gain increased visibility, pricing advantages, and dedicated resources to help close business faster and more efficiently. It’s our way of recognizing your commitment and ensuring you’re rewarded for bringing new opportunities to the table. 

Deal registration submission, tracking, and approvals are managed through the PRM. 

Please contact your local account manager for more information about accessing the PRM system. 

Key details include: 

Eligibility: Any partner can register an opportunity, with a minimum registration threshold of €/$/£ 10K. 

Process: Registrations are submitted through the partner portal, and partners are notified within two business days regarding approval, denial, or a request for further information. 

Criteria: Registrations must be for qualified opportunities, and partners must show involvement in the customer’s awareness, interest, and development of Legrand solutions. 

Validity: Approved registrations are valid for six months, with the possibility of renewal for an additional three months.

MARKETING DEVELOPMENT FUNDS (MDF)


We’re happy to introduce an initiative designed to accelerate your growth and amplify your brand presence: Marketing Development Funds (MDF) are available to eligible partners. These funds are intended to support strategic marketing efforts—whether it’s launching targeted campaigns, hosting events, or enhancing digital outreach. By investing in your success, we aim to strengthen our collaboration and drive impactful results together. Let’s unlock new possibilities and make your next big idea a reality. 

MDF requests, tracking, and approvals are managed through the PRM. Please contact your local account manager for more information about accessing the PRM system.

RETURN MERCHANDISE AUTHORIZATION PROCESS (RMA)


To ensure a smooth and efficient return experience, we’ve streamlined our RMA process into a set of easy-tofollow steps. Whether you’re requesting a return, replacement, or repair, the links below will guide you through the appropriate procedures. Please review the instructions carefully to ensure all required information is provided, which will help us process your request as quickly as possible. The Raritan RMA guide can be found here: Raritan RMA Process The Server Technology RMA guide can be found here: ServerTech RMA Process Please contact your local Legrand account manager for details involving a Minkels RMA.

TRAINING


Product and technical training modules are designed to equip you with the essential knowledge and practical skills needed to confidently represent, position, and support our solutions across the channel. Whether you’re new to our portfolio or looking to deepen your expertise, each module offers a structured, hands-on approach to understanding our products, their unique value propositions, and the technical foundations that drive customer success. Product and technical training modules are available via the Partner Portal. 

Please contact your local account manager for more information about accessing the PRM system. 

Here are some of the types of training you can find in PRM: 

• Cabinets: 19-inch solutions, configuration and adjustments, airtight design, cable guiding, and ducting 

• Containment Solutions: Hot and cold aisle

• In-Rack Power Solutions: Power basics, powering racks, IT security, power and environmental monitoring, residual current monitoring 

• Structured Cabling: Basic principles, copper, fiber optics, architecture

TECHNICAL SUPPORT


To ensure seamless operations and timely resolution of technical issues, we provide a comprehensive suite of support resources tailored to meet your needs. Whether you’re facing software challenges, hardware malfunctions, or connectivity concerns, our dedicated technical support team is here to assist you. This section outlines the key contacts, available tools, and escalation procedures to help you quickly access the right support and minimize downtime. 

The Raritan support resources and contacts can be found here: Raritan Product Support 

The Server Technology support resources and contacts can be found here: Server Technology Product Support 

The Minkels support resources and contacts can be found here: Minkels Contact Form

PRICING


As a valued partner, you have access to tailored pricing designed to support your business growth and maximize profitability. Our partner-specific pricing reflects our commitment to transparency, collaboration, and long-term success. You’ll find up-to-date pricing aligned with your partnership level, making it easier than ever to plan, purchase, and succeed with us. Partner-specific pricing is available through your local account manager or through the PRM. Please contact your local account manager for more information about accessing the PRM system.

LEADS


Legrand Data Center Solutions empowers its channel partners through a structured and data-driven lead distribution system designed to enhance collaboration and drive mutual growth. As part of our comprehensive program, we deliver pre-qualified sales leads via a dedicated partner portal (PRM), ensuring that resellers, integrators, and distributors can focus on high-potential opportunities. These leads are supported by tools such as deal registration, pipeline tracking, and personalized partner resources, all aimed at streamlining the sales process and increasing visibility. By combining intuitive technology with strategic support, Legrand ensures that its partners are well-equipped to convert leads into long-term customer relationships. 

Leads are available through the Partner Relationship Portal PRM. Please contact your local account manager for more information about accessing the PRM system.

PRODUCT PRESENTATIONS


Legrand is proud to offer product presentations designed specifically for our partners. These presentations provide clear, visually engaging, and up-to-date overviews of our key solutions, helping partners better understand, promote, and position Legrand’s innovations in the market. Whether you’re introducing new technologies, showcasing product benefits, or supporting customer conversations, these materials are crafted to empower your success and reinforce our shared commitment to excellence. Product presentations are available through the Partner Relationship Portal (PRM). Please contact your local account manager for more information about accessing the PRM system.

PRODUCT SELECTORS


To help our partners efficiently navigate our broad product portfolio, we offer a range of Product Selector Tools designed to simplify and accelerate the decision-making process. These tools provide targeted recommendations based on specific technical criteria, application needs, and customer requirements. Whether you’re identifying the best-fit solution for a project or comparing product features, the selectors enable quick, confident choices—ensuring accuracy and saving valuable time.

 

RARITAN PDUS 

The Raritan product selector can be found here: Raritan PDU Selector 

SERVER TECHNOLOGY PDUS 

The Server Technology product builder can be found here: Build Your Own PDU | Server Technology 

MINKELS CABINETS 

The Minkels Selector Tool can be found here: Minkels Selector Tool

MARKETING COMMUNICATIONS


To ensure consistent and accurate representation of Legrand and its specialist brands, we have created exclusive badges intended solely for use by our Approved Partners. These guidelines are designed to protect the integrity of our visual identity across all channels and materials. They include specifications on logo placement, sizing, color variations, clear space requirements, and restrictions on alterations. By adhering to these standards, we maintain a strong and unified brand presence that reflects Legrand’s values and market leadership.

LEGRAND DATA CENTER SOLUTIONS APPROVED PARTNER IDENTITY GUIDELINES


These guidelines explain the correct use of the “Approved Partner” badge from Legrand and its Specialist brands. The guidelines provide instruction for using the “Approved Partner” badge on marketing communications. When promoting the badge(s) it is important to follow these guidelines consistently. The Approved Partner Badge Guidelines, along with the badge pack are available upon request from your Legrand Channel Manager.

LEGRAND DATA CENTER SOLUTIONS APPROVED PARTNER IDENTITY GUIDELINES